Manish Seth

About Manish Seth

Steering CanadianSIM\'s India operations, I am at the forefront of implementing strategic process optimizations and driving operational excellence. My role involves setting standards, managing processes, and liaising with internal stakeholders to ensure seamless operations. My PMP certification complements my structured thinking and attention to detail, enabling me to explore and integrate technical solutions that significantly enhance efficiency. Previously, as WISA India\'s Country Head, I leveraged my MBA in Customer Relationship Management to navigate complex immigration laws and client expectations, ultimately shaping the company\'s trajectory. My expertise in process reengineering transformed teams into high-performing units, contributing to a substantial business growth. The skills honed in these roles include creating operations policies, mapping the customer journey, and optimizing end-to-end processes for an exceptional customer experience.

Experience

1. Head of Operations

   Canadiansim

   Mar 2023 — Present · New Delhi, IN

   As Head of Operations @ CanadianSIM, I am working to facilitate the growth and expansion of the business in India. Setting standards, creating, and managing processes for optimal efficiency overseeing training, and ensuring high levels of operational excellence. Created operations policies and procedures; defined and map end to end customer journey, touch points and outline processes for exceptional customer experience.Understand and manage business journey to create synergies and to maximise the operational efficiency. Liaise with all internal stake holders and business leaders for smooth operations. Explore and implement technical, IT and marketing solutions to add significant efficiencies to scale operations. Collaborate with IT team to automate redundant processes and ensure that technical issues are resolved in a timely and effective manner. Develop and analyze KPI’s and operational metrics, develop strategies for improvement. Ensure compliance with standards and identify opportunities for process improvement. Ensure the department has detailed process maps and recommend new ideas/improvement of current operations of the department.

Education

• Indira Gandhi National Open University

  Bachelors of Information Technology

  2001 — 2004

• Symbiosis institute of Management Studies

  Master of Business Administration (MBA)

  2011 — 2013