Manish Ranjan

CSA || CAD || CIS-(ITSM,Discovery,SAM) Senior Associate Developer at Kyndryl, EX- IBM

Role
Consultant at Infosys
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Manish Ranjan

More than 5 years of experience in IT Industry with ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (ServiceNow)•Good knowledge about IT Infrastructure Library (ITIL) standards which are helpful in development and customization of IT service management applications.•ServiceNow experience on implementing end-to-end Service Catalog, Request Management.•Involved in managing system configurations, gathering, and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third-party integration for Service Now platform.•Configuration and customization of Help Desk, Change/Incident/Problem/asset Management Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements

Experience

  1. Consultant

    Infosys

    Oct 2025 — Present · Bhubaneswar, IN

Education

  • BSEB

    Intermediate, Science

    2013

  • St Joshep Public School Msv Nagar Samastipur

    Matriculation

    2010

  • CV Raman College of Engineering (CVRCE), Bhubaneswar

    Bachelor of Technology - BTech, Information Technology

    2013 — 2017

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Manish Ranjan — Consultant at Infosys in Bengaluru, KA, IN | Unifers