Manish Ranjan
CSA || CAD || CIS-(ITSM,Discovery,SAM) Senior Associate Developer at Kyndryl, EX- IBM
- Role
- Consultant at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Manish Ranjan
More than 5 years of experience in IT Industry with ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (ServiceNow)•Good knowledge about IT Infrastructure Library (ITIL) standards which are helpful in development and customization of IT service management applications.•ServiceNow experience on implementing end-to-end Service Catalog, Request Management.•Involved in managing system configurations, gathering, and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third-party integration for Service Now platform.•Configuration and customization of Help Desk, Change/Incident/Problem/asset Management Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements
Experience
Consultant
Oct 2025 — Present · Bhubaneswar, IN
Education
BSEB
Intermediate, Science
2013
St Joshep Public School Msv Nagar Samastipur
Matriculation
2010
CV Raman College of Engineering (CVRCE), Bhubaneswar
Bachelor of Technology - BTech, Information Technology
2013 — 2017
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