Manish Raina
General Manager @ Tata Communications | Driving Solutions for AI led CX SaaS
- Role
- General Manager at Tata Communications
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Manish Raina
Customer centricity and continuous learning can help achieve most objectives!I am adept at consultative sales and solution delivery and my experience cuts across Digital, Product, Customer, Sales & Marketing domains, primarily in Communications and Payments industries.Have led multicultural cross functional teams with multi centi-million dollar targets, coaching team members and continuously driving novel ways to achieve scale.Key skill sets - Journey based solutioning, API monetization, post merger integration, data science and machine learning, digital strategy, platform partnerships, segmented marketing, customer journey and process transformation, program management.
Experience
General Manager
Aug 2023 — Present
Business and Sales operations - CPaaS and AI led CXaaSLeading a global team to drive pre-sales and post-sales excellence, supporting strategic growth towards an upper nine figure target.Orchestrating cross-functional collaboration to align business operations with growth objectives and performance optimization.Pre-sales: driving solution engineering, technical consultation through customer journey orchestration, and value-driven client engagement to accelerate Channel Orchestration, Voice AI and SaaS deal conversions.Post-sales: overseeing technical program management, implementation, and proactive customer success strategies to maximize customer value and retention.
Education
INSEAD
Certificate course, Digital Platforms and Ecosystems
The Tuck School of Business at Dartmouth
Certificate Course, Business
University Business School, Panjab University
MBA, International Business
2008 — 2010
Jaypee University of Information Technology
B. Tech., Computer Science
2004 — 2008
Skills
- Management
- Requirements Analysis
- Team Management
- Business Analysis
- Product Management
- Marketing Strategy
- Competitive Analysis
- Project Management
- Negotiation
- Business Strategy
- Telecommunications
- Product Development
- Consulting
- Management Consulting
- Customer Relationship Management (Crm)
- Strategy
- Business Development
- Crm
- Market Research
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