Manish Puri

About Manish Puri

I am an experienced **Product Manager** with a proven track record of leading digital transformations and delivering innovative solutions, particularly within the healthcare, fintech, and travel sectors.**Key Strengths:**-**End-to-End Product Management**: Extensive experience managing the entire product lifecycle, from ideation to launch, ensuring successful outcomes-**Cross-Functional Collaboration**: Proven ability to work closely with UI/UX, engineering, sales, and stakeholders to deliver user-centric, market-driven solutions-**Data-Driven Decision-Making**: Created 25+ product insights dashboards to drive strategic decisions, improving operational efficiency-**Agile Methodologies**: Strong advocate of agile practices to accelerate product delivery and foster innovation-**Customer Satisfaction**: Achieved 85% customer satisfaction through impactful product enhancements-**Operational Efficiency**: Reduced agent AHT by 3-5 minutes through process improvements and quality initiatives.**Achievements:**- Transformed 5+ products in diverse sectors, leading teams of up to 35 members- Developed 25+ SOPs for quality processes, driving operational excellence.**Education & Certifications:**-CSPO-certified Product Manager/Owner- MBA from All India Management Association- Lean Six Sigma Green Belt Certification.I am passionate about creating innovative, customer-centric products and am eager to contribute to a forward-thinking company that values product excellence. Let\'s connect to discuss how I can bring value to your team and help achieve business success.

Experience

1. Product Manager - Digital Transformation

   MANKIND PHARMA LTD

   Mar 2022 — Present · Delhi, IN

   Led UI/UX & Engineering team using Agile to develop competitive features in Web & APP-based products & managed product life cycle-Worked with field/sales channels to understand the pain point across the whole process of sales in the distribution channel-Prepared Low fidelity designs & Customer journey flow to showcase the features of proposed solutions with user acceptance criteria-Presented the findings while proposing the required digital solution to overcome the pain of the stakeholders-Prioritized roadmap with developers aligning product vision with the market needs & business strategy-Introduced product insights dashboards ( Web & Mobile ) in Firebase ( Google Analytics) for stakeholders for better product visibility-Planned sprint for the development as per the calculated priority & aligned resources for timely execution of the tasks with a successful rate-Did competitive research for the advancement of product & introduced 4 features to customer engagement including Whatsapp reports

Education

• All India Management Association (AIMA)

  Master of Business Administration - MBA