Manish Pathak

About Manish Pathak

Our team at Flipkart prides itself on pioneering sustainability in logistics and supply chain management. We\'ve significantly improved last-mile delivery, ensuring products are timely and in peak condition, which has greatly boosted customer satisfaction.As an MBA candidate specializing in logistics, I bring academic rigor to our strategic operations. With deep industry knowledge, especially in handling perishable goods, we set high standards in quality assurance and regulatory compliance, aiming for excellence in every delivery.

Experience

1. Store Manager

   Flipkart

   Dec 2025 — Present · New Delhi, IN

   Own and lead end-to-end store operations,ensuring smooth execution, operational discipline and alignment with business objectives.• Drive operational excellence by consistently meeting service levels, productivity benchmarks and quality standards.• Plan, control and optimize inventory management, including forecasting, replenishment, stock accuracy, FIFO compliance and shrinkage reduction.• Implement robust loss prevention and audit mechanisms to minimize wastage, pilferage and operational leakages.• Lead manpower planning and workforce optimization, ensuring right staffing, efficient shift planning and high team productivity.• Build, coach and mentor store teams to create a high-performance, accountability-driven culture.• Ensure timely order processing,picking, packing and dispatch to consistently achieve quick-commerce SLAs.• Monitor and analyze daily, weekly and monthly KPIs such as fill rate, order accuracy, DWR, returns and customer satisfaction.• Proactively identify operational gaps and drive continuous process improvement initiatives to enhance efficiency and reduce costs.• Maintain strict adherence to SOPs, compliance standards, safety norms and audit requirements.• Act as a key point of coordination between central operations,supply chain, warehouse and last-mile delivery teams.• Resolve customer issues and escalations with a solution-oriented mindset to strengthen customer trust and brand loyalty.• Drive store readiness,including hygiene, safety, asset upkeep and layout efficiency.• Prepare and present performance reports and insights to leadership for informed decision-making.• Promote a people-first and customer-centric culture, aligned with Flipkart’s values and service promise.• Ensure compliance with statutory, HR and internal policies, including attendance, discipline.• Continuously benchmark store performance and implement best practices to improve operational maturity.

Education

• Suresh Gyan Vihar University

  Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

• Veer Kunwar Singh University, Arrah

  Bachelor of Applied Science - BASc, Physics