Manish Patel

About Manish Patel

Business System Analyst with 7+ years of experience across Retail, eCommerce, Supply Chain, Inventory Management, Warehousing, and Logistics domains.Proven success delivering end-to-end Order-to-Cash (O2C) automation, supply chain optimization, and inventory management solutions.Led initiatives for multi-warehouse optimization, inventory visibility, and demand–supply alignment to improve fulfillment accuracy and reduce stockouts/overstock.Delivered eCommerce fulfillment and last-mile optimization initiatives, supporting omnichannel retail operations.Led multi-channel commerce platform implementations for global clients, including Amazon and Walmart.Extensive experience configuring and integrating Warehouse Management Systems (Blue Yonder, Manhattan) to support inventory tracking, slotting, replenishment, and picking/packing workflows.Strong hands-on expertise with ERP platforms (SAP, Oracle, NetSuite) supporting inventory control, procurement, order management, and financial reconciliation.Skilled in integrating eCommerce platforms, POS systems, and CRM solutions (Dynamics 365 CRM, Salesforce) for seamless order and inventory synchronization.Advanced experience building Power BI dashboards and SuiteAnalytics reports to monitor inventory turnover, fill rate, order cycle time, stock accuracy, and supply chain KPIs.Expertise in process mapping, workflow optimization, and Lean / Six Sigma methodologies to improve supply chain efficiency and inventory accuracy.Hands-on experience implementing BOPIS (Buy Online, Pick Up In Store) and BORIS (Buy Online, Return In Store) with real-time inventory availability.Strong background in automation across inventory replenishment, warehouse operations, and fulfillment processes.Effective collaborator working closely with IT, supply chain, inventory planning, logistics, finance, and business teams to ensure seamless system integration.Proven ability to maintain SLA compliance, optimize inventory performance, and drive continuous improvement across the supply chain.Passionate about leveraging technology, analytics, and digital transformation to enhance supply chain visibility, inventory optimization, and customer satisfaction.

Experience

1. Business System Analyst

   Amazon

   Jan 2024 — Present · Seattle, WA, US

   Worked with Merchandising, Marketing, Operations, Supply Chain, and IT teams to gather, analyze, and document business requirements.Created business requirement documents (BRDs), process flows, and user stories to guide project delivery and ensure stakeholder alignment.Supported optimization of eCommerce platforms, including Shopify, Magento, Salesforce Commerce Cloud, ERP systems (SAP/Oracle NetSuite), Order Management Systems, product catalogs, pricing, promotions, inventory, and supply chain rules.Coordinated across systems and teams to ensure smooth order management, inventory updates, supply chain processes, and operational workflows.Conducted data analysis using SQL and developed actionable reports and dashboards using Power BI, Tableau, and Google Data Studio.Mapped customer journeys and collaborated with teams to improve online shopping experience, checkout flows, and personalized product recommendations.Designed and supported A/B testing initiatives to optimize website layouts, promotional offers, and customer engagement strategies.Partnered with Marketing teams to monitor campaign performance, email initiatives, and customer engagement using HubSpot and Salesforce Marketing Cloud.Assisted in planning and monitoring Agile projects using Jira and Confluence, supporting testing and validation of business solutions.Identified process gaps and recommended improvements, focusing on omnichannel retail operations, supply chain, inventory management, Order Management Systems, UX optimization, integration testing, and automation to enhance operational efficiency.Analyzed financial and revenue performance, providing insights for planning, forecasting, and decision-making.Maintained project documentation and knowledge resources to ensure alignment and informed decision-making.Acted as liaison between business stakeholders and technical teams, facilitating clear communication and successful project delivery.

Education

• DeVry University

  B.S in Engineering

  2013