Manish Nanda

About Manish Nanda

Profile Insight Goal-oriented technology leader with over 30 years’ experience leading CxO/VP level client engagements, developing solution offerings, managing P&L budget and financial planning, assuring successful customer deliveries and focusing on helping companies derive value out of their IT investments and initiatives through state-of-the-art use of technology and building a strong alignment linking IT strategy with business strategy and operational processes across India, US, Philippines. Enriching the organisational capability and solutions landscape for business consulting, marketing technology, customer analytics, customer loyalty, campaign management and customer contact centre. Managing firm wide CoEs, responsible for streamlining delivery and operations across all verticals. Demonstrated ability to create and present end-to-end strategic direction from implementing new processes & methods and continuously improving on existing processes and result oriented delivery, matching business objectives. Adept at leading projects with full ownership to ensure customer satisfaction right from design, development and management of the IT budget through its full life-cycle. Ensuring that the technology team is focused on the customer and deliver an outstanding level of service. Delivering applications using a variety of technologies which include Open Source Technologies, cloud computing, data warehousing and business intelligence tools. Worked on analytical applications for effective business reporting and insights. Specialities: Strategic IT Leadership, Planning & Execution Contact Centre setup and Operations Software Engineering & Program/Project Management Data Warehousing Data Collection, Processing and Visualization Business Analysis & Solution Architecture Design Thinking & Customer Centric Strategy SDLC, Agile & DevOps Approach Vendor Contract Negotiations and Management Customer Behavioural Analytics (GA, lotame & others) IT/Data & Cyber Security Planning Cloud Strategy/Architecture – SaaS/PaaS (AWS/Azure) SLA Design & Execution Big Data Analytics & Reporting Budgeting / Cost Control BPR/RPA Initiatives Team Building & Talent Management Enterprise ICT Strategy & Management IT Governance & Auditing, Incident & Change Management Product Development & Management E-Commerce/E-payments Strategy & Execution

Experience

1. Senior Director - Program Delivery

   Epsilon

   Jul 2021 — Present · IN

Education

• University of Mumbai

  Bachelor of Science - Mathematics

  1991

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  PGDBM

  2010