Manish N.

About Manish N.

As an accomplished leader with a wealth of experience managing teams of over 200 FTEs, I possess strong communication skills and a professional, direct approach to leadership. With a proven track record of success in mentoring, coaching, and leading teams, I am a commercially aware individual who can drive a team forward and add value to its operations. My expertise lies in leadership, organization accreditation, client management, operations management, and more.I am currently serving as the Director of Customer Operations at both DASA BV and ITpreneurs, where I am responsible for executing and providing thought leadership in terms of strategy/business planning, risk management, governance, and regulatory compliances. My experience in managing large-scale global projects with multiple stakeholders at various levels has made me a creative thinker who can identify patterns and propose solutions to long-standing business problems.I have a strong focus on developing talent and ensuring a highly skilled and engaged workforce. I have led the career development and engagement activities for internal teams, including mentoring, succession planning, regular feedback, retention efforts, and talent acquisition. Additionally, I have successfully implemented agile methodologies to improve operational processes for higher customer satisfaction.At ITpreneurs, I have played a key role in transforming the organization\'s business processes through continuous process improvements. I have led a large multi-culture team with direct P&L responsibility of over $5M USD and revamped the organization\'s operational systems and processes to ensure compliance with regulatory guidelines. Furthermore, I have played a significant role in setting up a customer success framework and ensuring customer support operations are seamless.My experience in managing HR and IT support, as well as finance-related activities, has made me a well-rounded leader capable of driving business success from multiple angles.

Experience

1. Director Partner & Member Success

   Dasa

   Feb 2026 — Present

Education

• Maharshi Dayanand University

  MCA, IT

  2002 — 2006