Manish Kumar Sharma
Senior Operation Manager | Retail | Restaurant | O2C | P2P | Certified Lean Six Sigma | BB | GB |
- Role
- Senior Operations Manager at Infosys BPM
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Manish Kumar Sharma
Experienced over 14 years of experience in the Financial Services Industry, specializing in Order to Cash (O2C), Procure to Pay (P2P), and Report to Record (R2R) processes. My career is marked by a strong focus on operational excellence, strategic leadership, and digital transformation, with a proven track record of delivering significant process improvements and cost savings.I have effectively led large teams, driving performance and enhancing efficiency through the implementation of streamlined procedures and innovative solutions. My expertise in managing end-to-end financial processes, coupled with a deep understanding of client needs and business requirements, has enabled me to establish robust delivery frameworks and operational mechanisms that drive business outcomes.
Experience
Senior Operations Manager
Jul 2024 — Present · Pune, IN
Service Delivery Management: Oversee service delivery for O2C, P2P, R2R, and B&M processes. Collaborate with the Reporting Manager to ensure all KPIs are met> Client Relationship Management: Manage client relationships, contracts, and resolve escalations. Conduct timely business reviews with clients to maintain transparency> Governance and Compliance: Approve and manage Matrix and Risk Controls. Focus on compliance, quality, and accuracy> Digital Transformation: Adoption of digital tools and intelligent automation/RPA platforms. Collaborate with Transformation team to work upon new growth and action plans> Performance Monitoring and Reporting: Manage SLAs and metrics dashboards to monitor and report performance. And compare delivery actuals to entitlement (current vs. solution)
Education
S.S Jain Subodh
Bachelor's degree, Business/Commerce, General
University of Rajasthan
Master's degree, Business/Commerce, General
Jaipur National University
Master of Business Administration - MBA, Finance and Financial Management Services
2009 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.