Manish Kumar

About Manish Kumar

I am a seasoned professional with a comprehensive 18 years tenure in the realm of Electronics Retail Store Operations. My expertise spans across a spectrum of key business areas including Visual Merchandising, Sales & Marketing, and Brand Management. I pride myself on delivering exceptional Customer Service and adeptly managing both Inventory and Warehouse operations. My proficiency extends to Time Management and Team Management, ensuring efficiency and cohesion in high-pressure environments.My in-depth knowledge allows me to design an entire product range, skillfully navigating from branding and category definition to the creation of a compelling product mix. I am well-versed in stock count indenting and adept at curating a merchandising mix that aligns with market demands. My leadership ensures that the team excels in providing value-added customer service, swiftly resolving any customer issues to guarantee satisfaction with both our products and service standards.As a strong organizer and motivator, I am recognized for my ability to lead projects from conception to implementation, adeptly adapting to diverse market dynamics. My role as a decisive leader is underpinned by a successful track record of strategic direction. Moreover, I am an effective communicator, known for building robust relationships and possessing outstanding interpersonal skills that foster a collaborative and productive workplace.

Experience

1. Senior Store Manager

   Aptronix India

   May 2025 — Present · Noida, IN

   Lead end-to-end store operations while ensuring strict adherence to Apple brand guidelines, VM Standards, and premium customer experience protocols.• Drive sales performance, revenue growth, and profitability through strategic planning and execution.• Manage and mentor team members, focusing on product knowledge, soft skills, and customer engagement excellence.• Ensure high standards of visual merchandising, store hygiene, and product display as per Apple Planogram. • Monitor inventory accuracy, stock replenishment, and shrinkage control to maintain operational efficiency.• Analyze daily/weekly sales reports, KPIs, and conversion metrics to take data-driven decisions.• Handle customer escalations and service recovery, ensuring customer satisfaction and brand loyalty.• Ensured consistent delivery of Apple-like customer journey including demo, discovery, solution selling, and after-sales engagement.Achievements:• Achieved top store ranking in the region for sales and attach rate.• Built a high-performing team culture, resulting in improved productivity and lower attrition.• Strengthened repeat customer base and loyalty conversions through personalized service approach.

Education

• Kalinga University, Raipur

  Bachelor of Commerce - BCom, Business/Commerce, General

• Swami Vivekanand Subharti University (SVSU), Meerut

  Master of Business Administration - MBA, Information Technology

• Swami Vivekanand Subharti University (SVSU), Meerut

  Master of Business Administration - MBA, Computer/Information Technology Administration and Management