Manish Kumar
Operations Management | Lean Six Sigma Trainer l Team Leadership | Client & Stakeholder Management | CSAT & NPS Improvement | Project Execution | Business Operations | Strategic Planning
- Role
- Senior Operations Manager at Navjyoti Global Solutions Pvt. Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Manish Kumar
I am a Service Delivery and CX Operations Leader with 17+ years of experience across BPO,…
Experience
Senior Operations Manager
Navjyoti Global Solutions Pvt. Ltd
Jul 2025 — Present · Gurugram, IN
Strategic CSR Planning: Develop and execute CSR strategies aligned with corporate goals, sustainability standards, and stakeholder expectations to maximize social and environmental impact.Program Design & Implementation: Lead the end-to-end planning, execution, and management of CSR programs, including education, healthcare, environment, livelihood, and community development initiatives.Stakeholder Engagement: Collaborate with NGOs, government bodies, community leaders, and internal stakeholders to ensure effective program delivery and long-term partnerships.Budgeting & Resource Allocation: Oversee CSR budgets, monitor financial performance, and ensure optimal allocation of resources for maximum impact and compliance.Monitoring & Evaluation (M&E): Establish KPIs and frameworks to assess the effectiveness, scalability, and sustainability of CSR projects; implement data-driven decision-making for continuous improvement.Compliance & Reporting: Ensure all CSR activities comply with local regulations (such as India’s Companies Act, 2013 - Section 135, if applicable), and prepare timely and transparent reports for internal and external stakeholders.Team Leadership: Manage cross-functional teams, vendors, and field staff to drive operational excellence in project execution and stakeholder satisfaction.Impact Communication: Lead the creation of CSR impact reports, case studies, and communication materials to showcase outcomes and enhance corporate reputation.Risk Management: Identify and mitigate risks related to CSR operations, including reputational, operational, and compliance risks.Innovation & Advocacy: Stay updated on global CSR trends, sustainability frameworks (such as SDGs, ESG), and innovative models to continuously enhance program effectiveness and alignment with best practices.
Education
Central Board of Secondary Education (CBSE)
Senior Secondary, Liberal Arts and Sciences/Liberal Studies
Delhi University
Bachelor's degree, Geography
Central Board of Secondary Education (CBSE)
Secondary School, Art/Art Studies, General
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