Manish Keshavan
Site Lead | Senior Manager - Global Customer Care - India Operations
- Role
- Senior Manager - Global Customer Care at Smith Nephew
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Manish Keshavan
Professional Experience - Over 15 years of experience in Finance, Customer Care…
Experience
Senior Manager - Global Customer Care
Jan 2025 — Present · Pune, IN
In my role as the Site Leader for Customer Care at the Pune Center, India Operations, I am focused on driving strategic outcomes and service excellence through operational leadership and transformation. My key responsibilities include: Championing the globalization strategy to elevate customer experiences across regions. Building the team in team to have a strong foundation. Ensuring seamless order-to-delivery service through strong governance, issue resolution, and stakeholder partnership Driving continuous improvement through process re-engineering and standardization initiatives Leading process mapping and transformation projects to improve efficiency and eliminate friction Enhancing CSAT and NPS through proactive service delivery, innovation, and cross-functional collaboration Partnering closely with global business teams to align Global Customer Care capabilities with organizational goalsI am proud to be part of a team that supports a high-impact, customer-focused function and enables operational excellence on a global scale.
Education
Indian Institute Of Cost Management and Research
Post Graduate Diploma in Business Management
2011 — 2013
Ranchi University
Bachelor of Commerce (B.Com.)
2007 — 2010
Skills
- Internal Controls
- Financial Reporting
- Mis
- Team Management
- Management
- Microsoft Excel
- Business Analysis
- Process Improvement
- Excel Macro
- Vba
- Vendor Management
- Finance
- Accounts Payable
- Business Strategy
- Sap
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