Manish Karale

About Manish Karale

With over a decade of hands-on experience in the telecommunications and subsea cable…

Experience

1. Assistant Manager

   Jio

   Mar 2024 — Present · Navi Mumbai, IN

   24x7 NOC Support: Provide round-the-clock NOC support for submarine cable networks andmonitor the extended customer backbone transport network.• Network Alarm Monitoring: Proactively monitor network alarms, issue timely notifications, andraise trouble tickets (TTs) as needed to resolve issues promptly.• Service Assurance and Delivery: Ensure service assurance and service delivery in line with agreedSLAs, while providing consistent support to ensure network performance.• Supplier Coordination: Work closely with suppliers to resolve faults, and follow up untilresolution. Open TTs for both internal and supplier-planned works and notify customers inaccordance with SLA timelines.• Planned Works and Follow-ups: Ensure timely initiation and completion of planned works bysuppliers, following up regularly for updates.• Wet Plant Performance: Monitor wet plant performance, analyze issues, troubleshoot faults,coordinate repairs, and oversee testing and verification processes.• Preventive Maintenance: Conduct routine maintenance and preventive checks on the network,including designing and implementing restoration plans when needed.• Issue Resolution: Effectively coordinate with suppliers, cable landing stations, and terminalstations to ensure issues are resolved efficiently and on time.• Escalation Management: Escalate issues as per the defined processes and ensure 100% compliancewith agreed SLAs for service assurance and delivery.• Capacity Upgrades and Network Testing: Support capacity upgrades, perform network tests, andmanage the acceptance of network enhancements.• Analytical Skills and Problem Solving: Demonstrate quick analytical and problem-solvingabilities, alongside a strong willingness to learn and adapt to new technologies.• Maintaining SLAs: Continuously maintain and improve agreed SLAs in service assurance anddelivery.

Skills

• Customer Service
• Project Management
• Leadership
• Strategic Planning
• Networking
• Team Leadership
• Crm
• Tsrm
• Alcatel
• Dwdm
• Microsoft Office
• Microsoft Excel
• Management
• Team Management
• Microsoft Word
• C
• Powerpoint
• Public Speaking
• Windows