Manish Jindal

About Manish Jindal

Dynamic Technology Leader with 23+ years of valuable experience in Service Delivery, Strategic Planning, Enterprise Collaboration, IT Operations for IT and ITES environment with major chunk of my career revolving around Project/Program Management, IT strategy development, IT infrastructure stabilization and modernization, IT governance, transition, automation & optimization, digital transformation & innovation, and business solution delivery. Known for clear, decisive actions credited with improving performance, encouraging intense collaboration among cross functional teams and implementing best practices. Strong people leader with a passion for building high impact global leaders and teams. Primary approach in the role has been evangelizing technical innovations that create significant cost advantages or differentiated customer experience.• Leading strategic and operational planning to achieve organizational goals by fostering innovation, prioritizing initiatives, and coordinating the evaluation, deployment, and management of current and future IT initiatives across the organization.• Highly skilled in assessing and developing IT Service Management Systems, Information Security and Business Continuity Management Systems, for Business Excellence.• Working cross-functionally with IT and stakeholders, establish and facilitate governance and processes to identify and prioritize business needs, resulting in a roadmap for budgeting, deploying and improving IT processes and the under-pinning tools.• Identify, analyze, evaluate, and implement solutions effectively. Anticipate risks, dependencies and manage them proactively to ensure timely project completion.• Define and establish business case justifications and cost/ benefit analysis for IT spending and initiatives; review formulation of project definitions showing project objectives, information system requirements, and analytical and programming personnel requirements.• Assess and convey risks associated with IT investments.• Develop, implement, maintain practices & processes that enable facilitate engagement, alignment with Business, partners and its customers.My specialties: IT Strategy, Strategic Planning & Direction, Service Delivery, Architecture & Engineering, Digital Transformation, Strategic Alliances/Negotiations, Budgeting & Cost Control, Innovation & Automation, Project / Program Management, New Age Technology Implementation, ITIL Framework, Stakeholder Management, Agile, Design Thinking, Lean Six Sigma, Customer Satisfaction, Conflict Management, Influencing skills.

Experience

1. Cluster Delivery Head

   Wipro

   May 2024 — Present · IN

   Managing a team of about 350 skilled resources with diverse experience and domain, spread across various locations in India.• Monitoring delivery management for technical deliverables of concurrent projects and adhering to SLAs.• Preparing quarterly budgets, new business initiatives, contractual amendments, penalty/rewards based project milestones and SLA achievements, and managing gross margins.• Diversifying risk management with mitigation plan at Program, Project, Operations and Contractual level for the risks associated with people, technology, and processes.

Education

• Regional Computer Center

  PGDCA

  1999 — 2000

• XLRI Jamshedpur

  PGCBM, Business management

  2006 — 2008

• Kurukshetra University

  B Tech, Electrical

  1995 — 1999

• Symbiosis Center for Information Technology

  MPIT, Networks

  2003 — 2004

Skills

• Solution Architecture
• Management
• Incident Management
• Outsourcing
• Pmp
• Software Project Management
• Itil
• Project Management
• IT Service Management
• IT Outsourcing
• Data Center
• Pre-Sales
• People Skills
• IT Strategy
• Service Management
• IT Operations
• Requirements Analysis
• Bpo
• Resource Management
• Sla
• Transition Management
• Team Management
• Vendor Management
• Offshoring
• Service Delivery
• Business Analysis
• Global Delivery
• IT Management