Manish Jasoriya
Service Delivery & Business Planning Leader | 18+ Years in Home Appliances & Consumer Electronics | Proven Track Record in Elevating Customer Satisfaction, Operational Excellence, and Revenue Growth.
- Role
- National Service Head at Qubo
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Manish Jasoriya
With over 18 years of experience in the Home Appliances & Consumer Electronics industry, I have a proven track record in Service Delivery, Service Revenue, and Business Planning. My approach centers on driving customer satisfaction through streamlined service processes and timely resolutions, while my work in Service Revenue focuses on maximizing sales of spare parts, AMCs, and accessories to boost profitability. As a Business Planning Manager, I led my team in transforming the Service vertical into a profit center, emphasizing both operational efficiency and new product development. Throughout my career, I’ve had the opportunity to work with renowned brands, including Hitachi, Hisense, Godrej, Airtel DTH, and Whirlpool. My roles have ranged from All India Service Head for Hisense and Hyundai to Regional Service Manager for Hitachi, as well as Area Service Manager for Godrej, Airtel, and Whirlpool. With a strong foundation in managing teams of over 100 members, I foster collaboration and a results-driven culture that consistently meets business goals and elevates customer experience.
Experience
National Service Head
Nov 2024 — Present · Noida, IN
Service Operations Excellence – Ensuring seamless service delivery, improving turnaround times, and enhancing customer experience. Customer Support & Satisfaction – Driving high customer satisfaction (CSAT) and Net Promoter Score (NPS) through efficient issue resolution and proactive support strategies. Service Revenue Growth – Expanding service-based revenue through AMC, extended warranties, and value-added services. Partner Network & Field Service Management – Strengthening the service partner ecosystem, optimizing field operations, and ensuring top-notch after-sales service. Process & Technology Enhancements – Leveraging digital tools, automation, and AI-driven insights to streamline service operations. Cross-functional Collaboration – Working closely with product, sales, and technology teams to enhance Qubo\'s service offerings.
Education
Swami Vivekananda Subharti University, Meerut
Bachelor of Business Administration - BBA
2018 — 2021
Govt. Polytechnic College
Engineering Diploma
2002 — 2005
Skills
- Microsoft Operating Systems
- Business Strategy
- Crm
- Opex
- Telecommunications
- Product Development
- Capex
- Team Management
- Sales Management
- Vendor Management
- Service Delivery
- Sales Operations
- Customer Service
- Customer Satisfaction
- New Business Development
- Customer Relationship Management (Crm)
- Consumer Services
- Management
- Procurement
- Product Management
- Distributed Team Management
- Leadership
- Mis
- Key Account Management
- Sales
- Competitive Analysis
- Business Development
- Business Planning
- Operations Management
- Market Research
- Soft Skills
- Channel Partners
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