Manish Haria

Experience

1. Director Cx Solutions

   Capgemini

   Sep 2019 — Present · Mumbai, IN

   Leading Digital CX solutions for strategic deals spanning digital marketing & content, sales & customer service, commerce for our global customers on key CX platforms including Salesforce, Adobe, Integration (Mulesoft, Dell Boomi), Commercetools, Drupal, etc. Helping customers strategize around key CX topics such as Omnichannel, Personalization, Headless CMS, Composable commerce, Customer Data Platforms and 360 customer view, Voice of Customer, Conversational services and Virtual Agents, AI and data driven CX, Self-service through Customer portals, API integration, etc. Creating roadmap for digital transformation, improving customer journeys, user experience, technology selection and creating target state architecture supporting the transformation.\\\\n\\\\nAs part of my role, I get to interact with key customer stakeholders from their digital growth teams, CDO and digital program leads such as customer engagement and marketing leads.\\\\n\\\\nKeeping abreast of the latest developments in the technology platform space of our key technology partners and advising our DCX practice teams on evolving trends, participating in key solution ideation, evaluation, initiation for building assets with our teams and grooming, mentoring new digital architects is also what I enjoy doing as part of my role.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• M.H. Saboo Siddik College of Engineering, Mumbai

  B.E., Electronics Engineering

  1992 — 1996

• Boston Computer Institute, Mumbai

  Software Application Engineering

  1997 — 1997

• K.C. College, Churchgate, Mumbai

  HSC, Science, Computer Science

  1990 — 1992