Manish G.

About Manish G.

A trusted, mission-driven and results-oriented Executive IT leader with 25+ years of progressive management experience in Healthcare, Hospitality, Government and Public Sector Not-for-Profit industries. With demonstrated ability to be a change agent and influencer, linking vision and strategy with business objectives and outcomes; unlocking investment capacity, driving digital innovation, scale and growth all while building strong relationships, high-performing teams and effectively managing performance.With a proven track record of success in delivering and leading large scale strategic initiatives across multiple geographies and functions, leveraging leading business, digital and technology practices/solutions to deliver re-imagined Customer, Employee, Operational and Product experiences, Service Delivery and business process automations in an organization. Core Competencies: Leadership: Creating vision, formulating strategy & building high-performing teams. Product Management- Product Strategy and Direction, Roadmap, Experience and Journey Mapping, Enablement (Sales, Partners, and Customers)Technology Platforms & Applications: Enterprise Service Management (ServiceNow) – ITSM, ITOM, ITAM, Change & Mgmt, IT Governance Workday (HCM, Finance, Talent Mgmt, Adaptive Planning), Oracle EBS, PeopleSoft, CA Clarity. CRM Sales /Marketing (Salesforce) Digital Workplace Platform (Social Chorus, ServiceNow) Data Warehouse, BI & Analytics (Oracle, IBM InfoSphere DataStage, MessageBroker, Cognos, Power BI) Identity & Access Management (Oracle, Sailpoint, Okta) RPA & Business Process AutomationBudget: Accountable for P&L up to $50M direct/indirect costsProgram & Project Management: Excellent at delivering strategic initiatives leading Agile, Kanban and Scrumban teams.Mentoring: Employee Development, Coaching, Employee Recognition, Trainer, and Counselor.Contracts & Acquisition: Spearheaded multiple RFPs, RFIs and POC efforts yielding successful product acquisitions and capital investments.Customer Relationship Management: Executing customer-centric approach, translating business needs into desired customer focused solutions including opportunity identification, requirements, delivery and support.Vendor/Supplier Relationship Management: Adept and Effective at negotiations, building partnerships, communicating needs, ensuring cost for product, service and platform offering alignment with business needs.

Experience

1. Director - Servicenow Platform, Itsm & Program Management (Global Infrastructure & Operations)

   IHG Hotels & Resorts

   Aug 2022 — Present · Atlanta, GA, US

Education

• University of Illinois Chicago

  Bacherlor of Science, Management Information Systems, General

  1994 — 1996

• Keller Graduate School of Management of DeVry University

  Master's degree, Project Management & Information Systems Management

  1997 — 2004