Manish Davda

About Manish Davda

I lead with one unwavering principle: Client success is business success. With…

Experience

1. Vice President - Customer Success

   algoleap

   Jul 2022 — Present · Hyderabad, IN

   Client Relationship Leadership• Act as the executive sponsor for top-tier clients, building long-term strategic relationships.• Serve as the primary escalation point for major client issues and proactively mitigate risks.• Lead Executive Business Reviews (EBRs) and ongoing client strategy sessions.2. Client Strategy & Retention• Develop and implement a client success strategy aligned with corporate goals.• Oversee key account management, client segmentation, and retention initiatives.• Drive renewals, upsells, and cross-sell opportunities through strategic partnership approaches.3. Customer Experience (CX) Oversight• Design and implement enterprise-wide Voice of the Client (VoC) and NPS/CSAT programs.• Ensure a consistent, personalized, and value-driven client experience across all touchpoints.• Champion CX innovation and feedback loops into product, marketing, and delivery.4. Cross-Functional Collaboration• Partner with Sales, Marketing, Product, and Delivery teams to ensure seamless execution of client needs.• Create governance structures (e.g, Client Health Dashboards, QBR frameworks) to unify efforts across departments.• Influence roadmap decisions based on client feedback and strategic priorities.5. Growth & Revenue Enablement• Own or co-own a portfolio’s P&L, with focus on organic growth and profitability.• Lead or support strategic account planning and GTM (go-to-market) alignment.• Identify white space opportunities and support enterprise deal pursuits.6. Team Leadership & Culture• Build, mentor, and lead high-performing client success or account teams.• Embed a “client-first” culture across the organization.• Drive training, tools, and frameworks to enable proactive client engagement at scale.7. Executive Reporting & Insights• Report on client KPIs, growth metrics, and satisfaction scores to the C-suite and board.• Analyze churn, lifetime value (CLV), and adoption metrics to guide strategy.

Education

• IIMC Degree College

  Bachelor of Commerce - BCom (Hons)

• The Hyderabad Public School, Begumpet

  K10 - ICSE