Manish Balajee M

About Manish Balajee M

At Tata Consultancy Services, our team has enhanced online retail operations, achieving a 20% increase in process efficiency and a robust 98% accuracy in client request processing. With a Bachelor of Engineering in Mechanical Engineering, I apply a methodical approach to improving e-commerce workflows, leading to a significant reduction in turnaround SLAs.My commitment to professional growth is evidenced by recently acquired certifications in Customer Relationship, Business Process, Project Management and Supply Chain Management. I am motivated by the challenge of integrating technology and retail management principles to deliver tangible business results and elevate the customer experience within the fast-paced e-commerce domain.

Experience

1. Senior Process Associate

   Tata Consultancy Services

   Jun 2022 — Present · Chennai, IN

   Senior Process Associate – E-commerce Operations & Workflow OptimizationTata Consultancy Services | Jun 2022 – Present | Chennai, IndiaDriving operational excellence, process automation, and SLA improvements for global e-commerce and master data management workflows.Automated workflows for US/Canada e-commerce clients, reducing turnaround time (TAT) by 15% and improving SLA reliability.Managed a cross-functional team of 10+, boosting SLA adherence by 25% through resource tracking dashboards.Developed SOPs and quality assurance processes, reducing errors by 30% and ensuring compliance with client standards.Leveraged Excel macros and Tableau for root cause analysis and continuous improvement initiatives.Partnered with global stakeholders to align operations with KPIs, driving cost reduction and process standardization.Hands-on expertise in tools including STIBO MDM, Zendesk, Commerce Hub, and reporting dashboards.

Education

• Anna University

  Bachelor of Engineering - BE

  2015 — 2019