Mani Pandey
Process Executive@Cognizant ll Ex-CSR@Wipro ll LU\'23
- Role
- Process Executive at Cognizant
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Mani Pandey
I\'m an eligible candidate who\'s eager to secure a responsible career opportunity to fully utilize my skills while making a significant contribution to the success of the company. Ready to build career in a growing organization where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goals and climb the career ladder through continuous learning and commitment.
Experience
Process Executive
Aug 2024 — Present · Gurugram, IN
Managed daily voice operations, ensuring high standards of service delivery and operational efficiency-Analyzed and optimized voice processes to enhance performance, streamline workflows, and reduce turnaround times-Implemented best practices and standard operating procedures (SOPs) to improve process consistency and quality-Coordinated with cross-functional teams to address operational issues, integrate new technologies, and support system upgrades-Provided ongoing training and mentorship to team members, fostering a collaborative environment and enhancing overall team performance-Monitored key performance indicators (KPIs) and generated reports to track progress, identify trends, and drive data-informed decisions.
Education
Cambridge Convent Sr. Sec. School
Secondary
2017 — 2018
GOEL INSTITUTE OF HIGHER STUDIES, LUCKNOW
Bachelor of Business Administration - BBA
2020 — 2023
Cambridge Convent Sr. Sec. School
Senior Secondary
2019 — 2020
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