Maninder Sra

About Maninder Sra

Banks run on trust. For 24 years, I\'ve been the person responsible for keeping that trust intact — across operations, audits, compliance, and client relationships.I am a senior banking professional transitioning into Internal Audit, Compliance & Controls, and Client Engagement leadership. With experience across HSBC, Citibank, and Axis Bank — managing portfolios up to ₹800 crore — I bring something rare: the operational depth to know exactly where risk lives, and the governance mindset to eliminate it. Internal Audit & Control AssuranceI have led branches through multiple internal audit cycles with zero major observations. My audit strength is proactive, not reactive — I identify control weaknesses during daily operations, long before review windows open. I understand transaction flows, reconciliation failures, and process vulnerabilities at ground level — because I\'ve managed them for over two decades. Compliance, Risk & Regulatory GovernanceI have embedded compliance into team behaviour — not just policy manuals. From KYC and AML frameworks to regulatory change management and complaint governance, my track record includes zero re-escalations on 20–30 monthly regulatory complaints resolved within 15–20 days, and a <5% transaction error rate sustained across all operations.🤝 Client Engagement & Relationship ManagementRanked Top 3 branches regionally for Net Promoter Score. Retained 100% of clients through a full bank migration. Built and deepened relationships across retail, corporate, and SME segments worth up to ₹800 crore — combining service precision with genuine accountability. Impact by Numbers ₹800 Cr peak portfolio — retail, corporate & SME Zero major observations across internal audit cycles Top 3 NPS — sustained across multiple branch locations 100% client retention through Citibank → Axis Bank migration 20% YoY balance sheet growth <5% error rate across all transaction processingOpen to: Internal Auditor · Compliance Officer · Controls & Risk Manager · Client Relationship Manager · Regulatory Affairs · Financial Controls Lead Mumbai | Pan-India M••••••••@gmail.com

Experience

1. Branch Operation Head

   Axis Bank

   Mar 2023 — Present · Navi Mumbai, IN

   AXIS BANKBranch Operations & Compliance Head | Internal Audit Champion | Client Engagement Leader2023 – Present | MumbaiOverseeing governance, compliance, and client experience for a ₹255 crore portfolio across 2,600+ retail, corporate, and SME clients — with direct accountability for internal audit readiness, regulatory adherence, and operational risk management.Internal Audit & Control Assurance→ Achieved zero major audit findings across 3 consecutive internal audit cycles by building a year-round audit readiness culture — not a seasonal response→ Conducted proactive control gap assessments against regulatory circulars, identifying and closing compliance vulnerabilities before audit windows opened→ Maintained <5% error rate across all transaction processing through daily control reviews and frontline accountability frameworksCompliance & Regulatory Risk→ Ensured full KYC and AML compliance across 2,600+ client accounts — embedding regulatory requirements into daily onboarding and review workflows→ Monitored and implemented regulatory change management in response to evolving RBI guidelines — ensuring branch-level adherence without operational disruption→ Structured KPI framework allocating 30% of team capacity explicitly to regulatory compliance — institutionalising compliance as a core function, not a support taskClient Engagement & Relationship Management→ Elevated NPS from 96 toward 98 — ranking branch in Top 3 regionally out of all Axis Bank branches in the region→ Achieved 100% client retention through full Citibank to Axis Bank migration by personally managing key client relationships through system transition→ Reduced client resolution turnaround to under 5 minutes through redesigned front-desk protocols — directly driving NPS improvement and client loyalty

Education

• Som-Lalit Institute of Business Management(SFI)Ahmedabad 778

  Master of Business Administration - MBA, Finance, General