Maninder Kaur
IITian || Manager @ EXL | Navigational Support, Customer Service via Emails and Chat
- Role
- Manager at EXL
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Maninder Kaur
With over nine years of professional experience, I lead a dynamic team at EXL, focusing…
Experience
Manager
Dec 2015 — Present · Gurugram, IN
As a Manager specializing in Navigational Support and Email Servicing at EXL, I am dedicated to leading a high-performing team focused on delivering exceptional customer service and operational excellence. My primary responsibilities include training and developing team members, ensuring they are well-equipped with the skills and knowledge to effectively address customer inquiries and challenges.Throughout my tenure, I have successfully managed the migration of three key processes, ensuring seamless transitions with minimal disruption to service. My strong expertise in Global Distribution Systems (GDS) like Sabre, Amadeus, Galileo has been instrumental in troubleshooting issues and providing expert guidance to both my team and clients.I prioritize fostering a collaborative and motivating work environment, which has significantly enhanced team morale and performance. By implementing effective training programs, I ensure that team members are continuously learning and growing in their roles, which not only boosts their confidence but also leads to improved customer interactions.In addition to my focus on team development, I monitor daily operations and key performance metrics to identify areas for improvement. By analyzing data, I implement strategic changes that optimize our processes and enhance overall service delivery. My commitment to customer satisfaction drives me to ensure that our email servicing operations respond to inquiries promptly and effectively.At EXL, I am proud to contribute to a culture of innovation and excellence, where we continuously seek to improve our services and exceed customer expectations. My goal is to empower my team to deliver outstanding results, ultimately strengthening our client relationships and driving the success of the organization.
Education
Indian Institute of Technology, Kharagpur
M.Tech, Biotechnology
2007 — 2009
Università Cattolica del Sacro Cuore
MBA, Executive (Global Business and Sustainability)
2010 — 2011
2006, Trinity College and University
B.TECH, BIOTECHNOLOGY; APPLIED SCIENCES
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