Manimala Ragavan
Project Coordinator @Gladca
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WORK HISTORY
Project Coordinator @Gladca
Peterborough, GB
EDUCATION
Meenakshi College For Women
Bachelor's degree, Chemistry
PWC Switzerland
Power BI Internship
Coding Black Females Academy
Aws Training , Computer Science
Sams College of Engineering and Technology
Master of Computer Applications - MCA, Computer Science
ABOUT MANIMALA RAGAVAN
Dedicated Desktop Support professional with a proven track record in troubleshooting and resolving hardware, software, and network issues. Proficient in deploying and maintaining Windows operating systems and applications. Experienced in providing excellent customer service and technical support to ensure smooth IT operations. Technical Skills: • Operating System - Windows 11, 10 /Basic Linux • Deploy Windows - All versions of Windows OS deployment, upgrades, and Activation. • Manage Devices and Data - Create Users, Groups, GPOs, NTFS & Shared permission, and Windows Security • Connectivity - TeamViewer, Quick Assist, Remote Desktop Connectivity • Maintain Windows - Windows Backup, Recovery, Event Log, and Performance • Software - Microsoft Office, Microsoft Windows Servers 2012/2016/2019, Active Directory, Windows Client. • Cloud - Office 365 Cloud /Azure AD • Monitoring Tools - Secure CRT • ITSM Tools - Zoho Ticketing Portal, Jira (Atlassian) • Database - SQL server Management, Oracle SQL Developer. Training & Certification : • I completed the AWS/Restart Graduate Program at Coding Black Females Institution from January 2023 to May 2023 and achieved AWS certification as an AWS Cloud Practitioner. • CompTIA A+ Trained and MD100 Certified.
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