Manikantan Raghunath
Client Success Advisor | GRC Platform Expert | Certified Scrum Product Owner | Certified Scrum Master | PMP Trained|
- Role
- Client Success Advisor at Diligent
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Manikantan Raghunath
I’m a Client Success Advisor focused on helping customers get real value from the products they use. I work closely with clients to understand their goals, resolve challenges quickly, and create a seamless experience from onboarding to long-term adoption.I’m passionate about clear communication, relationship-building, and turning customer feedback into meaningful improvements. Whether I’m guiding a new user, handling an escalation, or collaborating with internal teams, I aim to deliver support that’s proactive, professional, and consistently reliable.I’m also growing toward leadership opportunities where I can coach teams, improve processes, and help shape a stronger, customer-centric culture.Always happy to connect and exchange ideas around customer success, support excellence, and scaling great client experiences.
Experience
Client Success Advisor
Nov 2025 — Present · Bengaluru, IN
Partnering with key enterprise clients to drive product adoption, retention, and expansion across Diligent’s GRC platform. Conducting in-depth assessments of client requirements and business objectives to provide tailored governance, risk, and compliance (GRC) solutions. Advising customers on best practices for platform configuration and optimization to maximize business value and ensure successful adoption.Collaborating cross-functionally with Product, Customer Success, Support, and Sales teams to translate client feedback into actionable improvements and enhance the overall client experience. Monitoring regulatory trends and GRC best practices to proactively guide clients on achieving compliance and operational excellence.Focused on building long-term relationships, identifying at-risk accounts, and helping customers realize measurable outcomes through effective use of Diligent’s technology and strategic enablement.
Education
New Horizon College of Engineering
Bachelor of Commerce (B.Com.), Accounting and Finance
2011 — 2014
Great Learning
Postgraduate Degree, Data science
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