Manikanta Deddi
People & Culture | Driving Global HR Transformation, Governance & Shared Services Excellence | Helping Organizations Scale with Purpose | Ex-IAF | IIMA | XLRI
- Role
- Manager - Employee Services, People & Culture at Warner Bros. Discovery
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Manikanta Deddi
The task of leadership is to create an alignment of strengths in ways that make a…
Experience
Manager - Employee Services, People & Culture
Jan 2025 — Present · Hyderabad, IN
Spearheading the transition of the APAC and EMEA HR contact center to Hyderabad GBS center, centralizing operations for enhanced efficiency and scalability.• Actively contributed in launching AI solutions in HR shared services by testing and reporting the enhancements accuracy• Leading the development of standardized desktop procedures and knowledge articles across WBD entities in APACand EMEA, ensuring seamless go-live execution by March 2025.• Overseeing end-to-end employee services delivery, implementing process improvements, and ensuring alignmentwith organizational goals and employee experience strategies.• Collaborating with Tier 2 process teams to design a tiered service delivery model, optimizing case routing andresolution mechanisms for improved service efficiency.• Driving continuous process transformation, leveraging HR technology and automation to enhance operationaleffectiveness, reduce manual touchpoints, and improve response times.• Establishing governance frameworks for knowledge management, ensuring accuracy, consistency, and complianceacross HR support functions.• Partnering with cross-regional HR and business leaders to align contact center operations with broader workforcestrategies, supporting employee engagement and service excellence.
Education
Andhra University
Bachelors of Engineering, Electrical and Electronics Engineering
2004 — 2008
XLRI - Xavier School of Management, Jamshedpur
EDPHRM, HR Executive Development
Visvesvaraya Technological University
PG Diploma , Aeronautical Engineering
2010 — 2011
Indian Institute of Management Ahmedabad
Business Management Certification
2019 — 2020
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