Manikanta G
Customer Life Cycle Manager | Nxt Gen | MBA in Accounting and Finance
- Role
- Customer Life Cycle Manager at Nxtgen Cloud Technologies Pvt Ltd
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Manikanta G
I help enterprise cloud customers in BFSI and other regulated industries stay compliant…
Experience
Customer Life Cycle Manager
Nxtgen Cloud Technologies Pvt Ltd
Oct 2024 — Present · Bengaluru, IN
Customer Life Cycle Manager | Nxt GenOct 2024 – Present | Bengaluru, Karnataka, IndiaAs a Customer Life Cycle Manager at Nxt Gen, I focus on driving customer success and long-term retention by managing the complete customer journey, from onboarding to renewal. My responsibilities include:Customer Journey Optimization: Identify key touchpoints to enhance customer engagement, satisfaction, and retention across the entire lifecycle.Strategic Client Relationship Management: Foster strong relationships with decision-makers, ensuring continuous alignment with client needs and delivering tailored solutions to maximize value.Lead Generation & Pipeline Growth: Identify new business opportunities by analyzing client data and market trends, contributing to revenue growth through effective prospecting and lead nurturing.Cross-functional Collaboration: Work closely with sales, product, and support teams to ensure seamless transitions between each stage of the customer journey and address client concerns proactively.Data-driven Insights: Utilize customer feedback and data to improve service delivery and product offerings, enhancing overall customer experience and satisfaction.Commercial Terms & Negotiation: Negotiate renewals and commercial agreements to align with customer expectations while ensuring business profitability.Key Achievements:Implemented customer retention strategies that resulted in a significant increase in client renewals.Developed a customer feedback loop that led to actionable improvements in product offerings and support.Skills:Customer Lifecycle ManagementClient Relationship BuildingLead Generation & Sales StrategyNegotiation & Contract ManagementData-driven Customer InsightsTeam Collaboration & Leadership
Education
BGS INSTITUTE OF SCIENCE AND MANAGEMENT PRIV LIMITED
B.com, Accounting
Nagarjuna College Of Engineering and Technology
Mba, Accounting and Finance
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