Manikanta Hari

Professional -it Service & Situational Management @American Airlines

Hyderabad, IN

Spearheaded Global Service & Situation Management for end-to-end airport and flight operations, ensuring minimal disruption and reduced MTTR across American’s global network.• Led Organizational Change Management (OCM) initiatives and effectively managed Major Incidents arising from failed changes, ensuring swift recovery and stakeholder alignment.• Proactively enhanced operational processes and execution by integrating legacy guidelines from American\'s Global Situational Control (GSC), driving standardization and efficiency.• Utilized Dynatrace and Bigpanda to monitor mission-critical alerts impacting flight operations, enabling rapid identification and response to high-impact issues.• Provided real-time incident support to regional carriers PSA Airlines and Piedmont Airlines (PDT), ensuring seamless coordination through incident resolution.• Orchestrated Root Cause Analysis (RCA) efforts post-incident with task ownership and follow-up to prevent recurrence and foster continuous improvement.• Collaborated across cross-functional global teams to facilitate enterprise-wide changes with minimal operational risk and maximum business continuity.• Maintained high service availability by leading response efforts for critical flight operation incidents, coordinating between technical, business, and operations teams.

Vignan's Institute of Information Technology

Bachelor of Technology - BTech, Electronics and Computer's Engineering

Samyuktha MJM Junior College

Senior High School, MPC

Samyuktha KJM High School

High School, General Studies