Manikanta Dumpeti
Actively looking for job as a Service Now developer | ITSM | CSA | JavaScript | API | troubleshooting
- Role
- Servicenow Developer at Concentrix
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Manikanta Dumpeti
Actively looking for a job as a developer with a strong knowledge on Java and its related tech stack along with frameworks.
Experience
Servicenow Developer
Apr 2023 — Present
Built scoped applications using ServiceNow Studio with modular architecture. Created and customized Service Catalog items with multi-step approvals and SLA tracking. Designed and automated IT workflows using Flow Designer, improving request resolution by 35%. Developed business rules, client scripts, UI policies, and access control rules (ACLs). Integrated external applications and HR systems using REST and SOAP APIs. Maintained CMDB data relationships and implemented CI validation scripts. Built SLA reports, dashboards, and automated notification triggers. Participated in Agile ceremonies and collaborated with cross-functional ITSM teams. Created and promoted update sets across dev, test, and prod environments. Reduced ticket backlog by 40% by introducing workflow-based routing and priority rules.
Education
Satavahana University, Karimnagar
Bachelor's degree, Computer Science
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