Mala S
Certified Lean Six Sigma Green Belt | Certified Scrum Master | Ex-Amazon Ops SME | Program, Operations & Supply Chain Management | MIS Graduate Student | Open to New Opportunities
- Role
- Barista (Operations & Supply Chain Support) at Aramark
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Mala S
Certified Scrum Master with a strong foundation in Agile project management, supply chain operations, and process optimization. Experienced in leading cross-functional teams, streamlining workflows, and leveraging data-driven insights to improve efficiency. Passionate about implementing Agile methodologies to enhance collaboration, reduce bottlenecks, and drive operational excellence. Skilled in Jira, Tableau, Excel, and Lean principles. Currently seeking opportunities in supply chain management, project management, and Agile transformation.
Experience
Barista (Operations & Supply Chain Support)
Jan 2024 — Present · US
As a Barista (Operations & Supply Chain Support) at Aramark, I delivered high-quality customer service in a fast-paced environment while actively supporting CRM initiatives through effective customer engagement. I played a key role in managing daily inventory, monitoring stock levels, and coordinating with suppliers to ensure timely restocking, which helped reduce stockouts by 20%. I collaborated with team leads to streamline order preparation workflows by applying Lean principles, improving overall service efficiency and reducing wait times. I took initiative in training and onboarding new team members, standardizing procedures that enhanced team performance and cut ramp-up time by 30%. I also participated in weekly operations meetings to evaluate performance metrics, identify bottlenecks, and contribute to process improvement projects. Additionally, I supported the implementation of new POS system updates by testing features and providing feedback to enhance user experience and operational effectiveness.
Education
RAJIV GANDHI UNIVERSITY OF KNOWLEDGE TECHNOLOGIES, NUZVID
Bachelor of Technology - BTech, Chemical Engineering
Zilla Parishad High School
High School Diploma, Mathematics
Cleveland State University
Masters in Information Science, Information Science/Studies
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