Manik Mia

Deputy Manager @HDFC Bank

Tripura, IN

Personal Banker Classic Focused on managing a portfolio of customers, deepening relationships, and achieving sales targets for various banking and third-party products. The exact duties can vary depending on the segmentCustomer Relationship Management:Continuous engagement with a mapped portfolio of customers (often high-net-worth or preferred customers) as per the bank\'s contact policy.Serving as a single point of contact for the customer\'s banking and financial service needs.Accurate and complete capture of all customer interaction details for better relationship tracking.Proactively assessing customer needs and profiling them.Retention of customers by providing excellent service and resolving queries accurately and quickly.Sales and Business Development:Acquisition of new customers (e.g, new Preferred customers, new asset relationships).Deepening existing relationships by cross-selling banking products (CASA accounts, loans, cards) and third-party products like Mutual Funds (MF), Insurance, Demat, Bill Pay, and Advisory services.Achieving defined sales and portfolio targets across various product segments.Promoting and encouraging customers to use Digital Banking services.Compliance and Operations:Ensuring error-free and complete documentation for account opening and all customer instructions.Monitoring large amount movements and account closures to prevent attrition.Ensuring the quality of the loan portfolio (in roles like Business Banking RM).Adherence to all compliance and internal process requirements

Hemwati Nandan Bahuguna Garhwal University

Bachelor of Business Administration - BBA

International Institute of Business Studies (Official)

Master of Business Administration - MBA