Manideepika Challuvadhi

About Manideepika Challuvadhi

Certified ServiceNow Professional with 5 Years of extensive IT experience as a ServiceNow Developer and Administrator in SDLC phases including Planning, Analysis, Design, Develop, Evaluate, Implement and Maintenance of Enterprise Level Applications as per ITIL standards on ITSM platforms.• In-depth knowledge of the Technical Implementation of Incident Management, Problem Management, Change Management, Configuration Management Database, Knowledge management.• Leveraging knowledge and experience to deliver end-to-end methodologies within Service Now, which includes technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators.• Integration of External Third-party tools, Groups, Roles, and ACLs alongside with Scripting and Customizing Workflows, Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes. • Knowledge in design and development of CMDB (Configuration Management) in ServiceNow.• Good understanding of Integrations including Web Services, SaaS, ServiceNow Architecture, and Business Process Framework.• Worked on upgrade version from London to New York, owing to flexible enhancement by New York. • Worked on Service Request Management which includes Service Catalogs, Workflows, Update Sets, and Order guides.• Functional knowledge and implementation experience of IT Service Management (ITSM) and demonstrated project management skills and experience working directly with customer/client. • Hands-on experience in web development using HTML, JavaScript and CSS used for the creation and customization of the User Interfaces. • Strong skill set in the Service Now suite development including SOAP/REST integration, Web services, Discovery, Workflow, and CMDB. Expertise in integrating the thirty party applications with ServiceNow using the Scripted REST API.• Experience in generating various reports providing information on changes scheduled, unauthorized changes implemented, changes causing incidents etc. Proficient in designing and developing Service Catalog using best practices in development.• Strong interpersonal, analytical & critical thinking skills and individual contributor with good sense of planning, prioritizing and time management. Worked on global teams across time zones, cultures, and languages• Quick adaptability to new technologies and requirements.

Experience

1. Servicenow Developer

   Infosys

   Nov 2020 — Present

Education

• KL University

  Bachelor of Technology , Electrical and Electronics Engineering

• Narayana Junior College - India

  Intermediate, Mathematics, Physics and Chemistry