Manickavasagam Subramanian

About Manickavasagam Subramanian

My dream was to become a chef n later to start a cafe of my own and it still remains to be there. However, I chose Computer Science and then acquired MBA at a later stage.Started up my career in a BPO as a Technical Support Officer and Moved on to a Product Based Support Company as a Senior Tech, followed by a TM Later, I Switched over to Telecom as DM and played different roles.Now, I am an experienced Senior Manager - Channel Engagement Lead, Skilled in People Management, Customer Service, Vendor Management, Performance Management and Process Improvement. Key Responsibilities: Support Operations globally to achieve on KPI\'s and Customer Excellence Experience (CXX). Actively promote and drive cross functional problem and change management activity and improvements. Main stakeholder and Service Desk lead for delivery on projects for both local and global operations.When not at work, I love doing DIY\'s, reading a book, taking a ride on my cycle, learning something new and trying a new recipe at home.

Experience

1. Channel Engagement Lead

   Vodafone

   Sep 2022 — Present · Bengaluru, IN

   To ensure that Vodafone Account and Partner managers are able to engage effectively with their customers, and able to demonstrate a deep knowledge of the current customer situation and what is most appropriate for them in future.Responsible that all information that we hold regarding each customer, including contact names and numbers / emails, is complete and up to date. Maintain customer details centrally and ensure that the customer segmentation and hierarchies are appropriate and be prepared to investigate and resolve inconsistencies that may be as a result of data issues in other Vodafone functions.Work closely with Account and Partner managers and where needed step in and deal direct with the customer to ensure agreement of the right way forward and clear understanding of what actions Vodafone must undertake. Drive continuous improvement to the PLM framework – including refining the various PLM “journeys” and project artifacts* Deep understanding of customer situation in terms of current products held, usage patterns and other considerations, and ability to represent current and future position in documents that will support customer discussions throughout their transition journey* Ensure that customer data held in DWH is accurate and up to date. Ensure that inconsistencies are investigated and resolved, which may not be limited to data changes* Maintenance of centrally held documents and artifacts that can be used by Account managers for generic or specific customer engagement* Ability to support Account managers and deal directly with customers on their behalf if need be

Education

• University of Madras

  Master of Business Administration (MBA)

  2008 — 2010

• JJ College of Arts and Science

  Bachelor of Science (B.Sc.)

  1998 — 2001