Manhar Sharma
Project Manager (PMP, CSM, ITIL, Auditing)
- Role
- Assistant General Manager at SMS group India
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Manhar Sharma
Around 21+ years of proven track record in ITIL Framework- Project Management and Governance, JIRA Administration, Auditing, Service Delivery & Operations, Business Processes, Change Management, Problem Management, Request Management, Service Governance, Automation & Analytics, Service Desk, Reporting and Incident Management • Expertise in managing various project related activities involving planning, execution and management in tune with the core business objectives; extending postimplementation support to project team by defining SLA norms • Ensure strategic direction met by clearly defining schedule and project outcomes. • Communicate with high level stakeholders establishing and maintaining positive relationships • Have proven ability to lead multiple teams, partner with management to resolve conflicts & obtain resources. • Formulation and enforcement of project process. • Leveraging skills in working on Agile/Scrum Methodology as well as waterfall.
Experience
Assistant General Manager
Sep 2024 — Present · Gurugram, IN
Currently working, as an Assistant General Manager at SMS India Limited since Sep’2024, responsible for successful execution of Center of Excellence Digital projects, ensuring better output and excellent customer experience.
Education
Maharishi Dayanand Saraswati University, Ajmer
Bachelor of Science - BS, Mathematics
Skills
- Service Management
- Service Desk
- Infrastructure
- Management
- Incident Management
- IT Operations
- Team Management
- Dhcp
- Requirements Analysis
- Virtualization
- Vmware
- Sla
- Itil
- IT Service Management
- Service Delivery
- Business Analysis
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