Mauricio Manhaes
Service Design @ Human-Centered AI
- Role
- Service Design Consultant, Human-centered Artificial Intelligence Solutions at Independent Consultant
- Location
- Savannah, GA, US
- LinkedIn followers
- 500 followers
About Mauricio Manhaes
Mauricio Manhaes, Ph.D. is an experienced professional with a genuine passion for service and design. Focused on delivering disruptive products—both innovative services and tangible goods—he consistently translates complex ideas into practical, sustainable solutions. Notably, Mauricio grew a service design graduate program tenfold and established five dynamic service design teams for one of the largest banks in the USA. As a dedicated author and creative strategist, he remains committed to advancing diversity, equity, and inclusivity throughout his work, ensuring that innovation benefits a wide spectrum of communities.Tmpt\'ed to ask me a question? Just do it: book a meeting with me, please use this URL:https://calendar.app.google/wq3qUpYj37gSp2PL8
Experience
Service Design Consultant, Human-centered Artificial Intelligence Solutions
Apr 2023 — Present · Savannah, GA, US
Expert in Human-Centered AI (HCAI), with a focus on Human-AI-Human collaborative performance solutions.• Developed and applied a value-driven Service Design framework for creating extraordinary and innovative service offerings based on Generative Artificial Intelligence, Human Language, and Associative Memory Networks.• Currently providing consultancy to companies on designing next-generation HCAI products and experiences for teams and organizations (under N.D.A).
Education
Universidade Federal de Santa Catarina
Doctoral Degree, Knowledge Management and Engineering
Technische Hochschule Köln – TH Köln
PhD Guest Researcher, Service Design
2012 — 2013
Karlstad University
Doctoral Course, Business Administration and Management, General
2012 — 2012
Faculdades Integradas Associação de Ensino de Santa Catarina - FASSESC
Bachelor, Social Communication - Eletronic Media
2006 — 2008
Universidade Federal de Santa Catarina
Master's degree, Knowledge Management and Engineering
Skills
- Advertising
- Process Design
- Usability
- Research
- Service Design
- User-Centered Design
- Project Management
- Research Design
- Human Computer Interaction
- Ethnography
- Management
- Strategy
- Design Thinking
- Process Management
- Open Innovation
- Information Architecture
- Business Development
- Knowledge Management
- Interaction Design
- Product Design
- Design Strategy
- User Experience
- Experience Design
- Rapid Prototyping
- User Experience Design
- Innovation Consulting
- Consulting
- Information Design
- Teaching
- Design Research
- Entrepreneurship
- Concept Development
- Innovation Management
- Service Dominant Logic
- Qualitative Research
- Design Management
- User Interface Design
- Product Development
- Usability Testing
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