Mangesh Kadam
Customer Experience Futurist | Cloud Contact Center and Customer Engagement Solutions | CCaaS | AI Automations | Stretegic Consulting | Analytics | CX Technology | Ex-TATA Comm. | Ex. CS Infocomm
- Role
- Principal Solutions Architect at Tech Mahindra
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mangesh Kadam
At Tech Mahindra Ltd, my role as a Principal Solution Architect centers on designing regulatory compliant and meaningful Contact Center as a Service solutions, aligning them with business objectives and navigating complex legal frameworks. Mastery in CCaaS has been refined through intensive collaboration with clients, ensuring their varied industry needs are met with precision and innovation. This includes incorporating elements such as Voice, Digital, CPaaS, and Network into each bespoke solution. My expertise spans across multiple industries, including finance, healthcare, and retail, where I\'ve successfully led projects from conception through to completion, delivering scalable and robust contact center solutions on-premise and cloud model.The position builds upon a solid foundation from my previous role as a Senior Solution Architect at TATA Communications Ltd. and Senior Solution Expert at CS Infocomm Pvt Ltd, where I managed solutioning, project delivery. With a focus on customer engagement and operational excellence, we strive for 100% uptime and seamless transitions to cloud platforms. My expertise in AI-driven customer service technologies positions me at the trustworthy position of shaping future customer experiences.My passion lies in leveraging technology to solve complex problems and create exceptional customer experiences. I thrive in dynamic environments where innovation and collaboration are at the forefront. I am continuously learning and staying abreast of the latest industry trends to ensure the solutions I deliver are ahead of the curve.Let’s connect to explore how I can help elevate your contact center operations and achieve your strategic objectives.
Experience
Principal Solutions Architect
Feb 2026 — Present · Mumbai, IN
Responsible for the end-to-end technical strategy of Cloud Contact Center CCaaS solutions. My focus includes vendor evaluation and implementation across platforms including but not limited to Genesys Cloud, AWS Connect, NICE CXOne ensuring robust integration with CRM and WEM suites. I lead cross-functional teams to solve complex routing, security, API led connectivity, omnichannel orchestration, AI and Conversational Intelligence and Legecy to Cloud migration challenges in customer environments.
Education
Principal L N Welingkar Institute of Management Development and Research L. N. Road, Opp. Matunga Gymkhana, Matunga (Central) Mumbai 400 019
Post Graduate - IT Management, Information Technology
2015 — 2017
Xavier Institute Of Engineering
Bachelor of Engineering (BE), Electronics and Telecommunication
2005 — 2009
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