Mangesh Bulkar

About Mangesh Bulkar

With over 17 years of IT expertise, I am a Director of Engineering at Convoso, a leading cloud-based contact center software provider. My mission is to deliver high-quality, scalable, and secure web-based solutions that enhance customer engagement and satisfaction.As a technical leader and manager, I oversee a large team of 30+ software engineers, working on multiple projects simultaneously, using various technologies, frameworks, and cloud services. I am proficient in PHP, Core Java, Node, Python, React, AngularJS, HTML, CSS, JavaScript, jQuery, Ajax, MySQL, MariaDB, NoSQL, Postgres and AWS, among others. I am also skilled in technical project management, requirement gathering, application architecture planning, resource management, code review, release management, and client communication. I have extensive experience in developing and integrating e-commerce, VoIP, CRM, ERP, payment gateway, and cXML punch-out solutions, using REST and SOAP APIs, web hooks, and SSO. I am passionate about innovation, collaboration, and continuous improvement, and I always strive to exceed expectations and deliver value.Work with security teams to integrate DevSecOps and ensure products meet compliance requirements (SOC2, HIPAA, GDPR, etc, as applicable). Oversee incident response, SLAs, disaster recovery, and business continuity practices.

Experience

1. Director of Engineering

   Convoso

   Mar 2026 — Present · Nagpur, IN

   Lead multiple engineering teams to deliver high-quality, scalable products while ensuring process efficiency, optimal resource allocation, and timely delivery of key milestones. Define and track engineering KPIs and metrics to measure quality, productivity, and system reliability, driving continuous improvement across development processes. Establish and evolve engineering standards, policies, and workflows to create a transparent, predictable, and scalable development lifecycle.Collaborate closely with Product, QA, DevOps, Project Management, and Customer Success teams to provide visibility into project progress, risks, dependencies, and scope changes while ensuring alignment with business priorities. Oversee backlog prioritization, sprint planning, and release readiness to ensure engineering efforts align with product roadmaps and organizational goals.Mentor and coach engineering managers and team members, fostering professional growth, accountability, and a culture of operational excellence. Lead performance management initiatives and define measurable success criteria for teams and individuals.Provide technical leadership in software and infrastructure architecture, focusing on scalability, security, and reduction of technical debt. Support the organization’s growth by partnering with leadership on strategic engineering investments, including hiring, tooling, and infrastructure improvements.Act as a hands-on technical leader during critical incidents or platform outages, performing root-cause analysis and implementing long-term reliability improvements to maintain high system availability and performance.

Education

• G.H. Raisoni College of Engineering(GHRCE), Nagpur

  Master of computer management - MCM, Information Technology

  2004 — 2007

• Mahatma Gandhi Sr. Col. - Armori R.T.M.N.U

  BCA, HSC

  2000 — 2002

Skills

• Web Services
• Front-End Development
• Web Design
• Php
• Cascading Style Sheets (Css)
• Sql
• Boostrap
• Team Leadership
• Magento
• Programming
• Html
• Customer Relationship Management (Crm)
• Angularjs
• Cms
• Jquery
• Web Applications
• Mysql
• Apache
• Web Application Development
• Xml
• Opencart
• Codeigniter
• Dhtml
• Team Management
• Html5
• Apis
• Wordpress
• Rest Api
• Css
• Responsive Web Design
• Web Development
• Software Development
• Soap Api
• Object-Oriented Programming (Oop)
• Javascript
• E-Commerce
• Ajax
• Xhtml