Mangesh Bariyekar
Customer Support Executive @Intelivita Private Limited
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WORK HISTORY
Customer Support Executive @Intelivita Private Limited
Ahmedabad, IN
Handled live chat support for UK-based customers, ensuring quick and accurate resolution of queries. Delivered high-quality customer service while maintaining a polite and professional tone. Managed multiple chat conversations simultaneously with efficiency and focus.Maintained up-to-date knowledge of products, services, and company policies.Resolved issues related to orders, accounts, payments, and technical concerns.Ensured customer satisfaction through timely follow-ups and clear communication.Adhered to UK-specific communication etiquette and compliance standards.Collaborated with internal teams to escalate unresolved issues when necessary.Met daily performance targets including response time, resolution rate, and customer satisfaction.Contributed to process improvement by sharing customer feedback and insights.
EDUCATION
Newton Senior Secondary co-ed school
Senior Secondary, Physics Chemistry Maths Biology
Government Industrial Training Institute - India
Industrial Training Institute, Electronic Mechanic
Vikram Higher Secondary co-ed school Bhopal
Secondary, Schooling
Corporate Institute of pharmacy Bhopal India
Bachelor of Pharmacy - BPharm, Pharmacy
ABOUT MANGESH BARIYEKAR
Customer Service Associate – Email Process/ Back Office Executive | Mail & Ticketing…
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