Mangala Devi Periyapatna Veeresh Kumar
Customer Service Manager @Entain
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WORK HISTORY
Customer Service Manager @Entain
Newcastle Upon Tyne, GB
Leading a dynamic team to deliver exceptional customer experiences in a fast-paced retail and online betting environment. Responsible for ensuring compliance, resolving escalations, optimizing team performance, and driving customer satisfaction while promoting responsible gambling practices. Passionate about fostering a customer-centric culture and exceeding service expectations.
EDUCATION
University of Hertfordshire
Master of Science - MS, Data science and analytics
Visvesvaraya Technological University
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
ABOUT MANGALA DEVI PERIYAPATNA VEERESH KUMAR
Passionate about harnessing the power of data to drive strategic decisions and optimize business performance, I am a Data Science and Analytics professional with 2+ years of specialized experience. My technical prowess includes Python, R, SQL, Tableau, and Power BI, which I have leveraged to extract, analyze, and visualize complex data sets. At Ficustexas Technologies Pvt. Ltd, I excelled in defining project objectives, developing robust data infrastructures, and deploying machine learning models to enhance customer retention and marketing ROI. My expertise lies in translating complex technical concepts into actionable insights for both technical and non-technical stakeholders, ensuring data-driven decisions seamlessly integrate into organizational strategies. With a Master’s in Data Science and Analytics and a Bachelor’s in Electronics and Communication, complemented by certifications from Google and IBM, I am committed to contributing to innovative projects and driving business success in dynamic, collaborative environments.
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