Mangal Rajput
Executive WFM Planning and Scheduling at Reliance Jio infocomm Ltd.
- Role
- Executive Workforce Management (Planning & Scheduling) at SBI Card
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Executive Workforce Management (Planning & Scheduling)
Jun 2024 — Present
Managing workforce planning, scheduling, and forecasting to support large-scale operations.Building and maintaining schedules in IEX to balance service levels, shrinkage, and staffing requirements.Preparing capacity plans, staffing models, and productivity reports for leadership.Automating reports and dashboards using Excel, VBA, and Power Query to enhance decision-making.Partnering with operations and leadership to align WFM strategies with business goals.
Education
Devi Ahilya Vishwavidyalaya
Bachelor of Science - BS, Computer Science
Devi Ahilya Vishwavidyalaya
Bachelor's degree, Computer Science
2008 — 2013
Excellence higher secondary school khirkiya M.P.
PCM
2006 — 2008
Skills
- Bpo
- Team Management
- Management
- Interviews
- Networking
- Microsoft Outlook
- Benefits Negotiation
- Interviewing
- Staffing Services
- Business Networking
- Resume
- Microsoft Excel
- Rpo
- Recruiting
- Screening Resumes
- Personnel Management
- Internet Recruiting
- Screening
- Computer Hardware
- IT Recruitment
- Microsoft Office
- Sales
- Some Knowledge of Computer Hardware
- IT Service Management
- Client Hold
- Talent Management
- Sourcing
- Temporary Placement
- Microsoft Word
- Employee Relations
- Team Leadership
- Recruitments
- Search
- Customer Service
- Contract Recruitment
- Technical Recruiting
- Job Descriptions
- Call Centers
- Headhunt
- Executive Search
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