Mangadudla Shivakumar
US Life Insurance | policyholder services | Annuity Payment Specialist | Current - Massmutual Employee | Ex - Infosys
- Role
- Senior Analyst at MassMutual
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mangadudla Shivakumar
Seniory Analyst with 4 years of specialized experience in Life Insurance and Annuity…
Experience
Senior Analyst
Mar 2023 — Present · IN
Working as a senior analyst in Insurance operations team with below keyresponsibilities:Processed payments according to client instructions specified on personalchecks and generated excess contribution letters.Established new Automatic Investment Plan (AIP) setups for incomingpolicyholders.Updated policyholder bank details and model premium amounts based onclient requests.Executed policyholder account terminations upon employee departures.Administered spousal rollover transactions following policyholder death.Facilitated annuity fund transfers to external companies upon policyholderexit.Verified contribution limits prior to payment application for designated Lines ofBusiness (LOBs).Conducted lockbox item reviews to ensure payment processing complianceand accuracy.Delivered daily reports to management and subject matter experts (SMEs) atthe home office.Maintained a comprehensive clarification log documenting inquiries andresponses from the home office team.Delegated tasks and responsibilities to team members, ensuring efficientworkflow.Led daily team huddle meetings to disseminate process updates and addressteam inquiries.Conducted onboarding training for new team members.Administered Process Knowledge Transfer Sessions (PKTS).Performed quality assurance reviews of processed work to ensure accuracyand compliance.Prepared and presented monthly performance decks to management and thehome office team, providing detailed performance analysis.
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