Manfred Botschek
Director Customer Success @Oracle
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WORK HISTORY
Director Customer Success @Oracle
Munich, DE
EDUCATION
Hochschule München University of Applied Sciences
Diplom Wirtschaftsingenieur (FH)
SKILLS
ABOUT MANFRED BOTSCHEK
Customer success drives me, drives my team and drives my business. Customer Success Management is my expertise and key for fast-growing data-driven services solution During my career, I gained experience in manufacturing, distribution logistics, computer hardware support, software support & services business development, and sales. In these years I\'ve realized a transition of business modeles in major industries starting with the IT sector from product-driven business to customer-focused business services, like cloud service or subscription-based services. Personally I am convinced these subscription based services will grow even faster, as those reduce complexity and cost for customers and help them to focus on its own customers and core competencies more effectively. As an expert in customer success management I am at the interface between customer success and my companies business success. I drive faster adoption of services, ensure feedback and improvement ideas are channelled to the owners in my organisation and enable customer co-creation, customer-driven development and improvement. Succesful customers drive references and references are the base for new growth at current and future customers. I also share this view in my role as Vice President for @AFSMI German Chapter. This is an honorary role, we discuss with experts in industrial solutions and services those changes and learn from experts and universities in meetups and chapter meetings.
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