Maneshwar Singh
Quality and Performance Improvement Professional
- Role
- Performance Improvement Coach Ii at American Hospital Association
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Maneshwar Singh
Experienced healthcare quality professional with 10+ years of expertise in performance…
Experience
Performance Improvement Coach Ii
Sep 2021 — Present
Program and Performance Improvement Leadership• Leading quality and performance improvement programming for healthcare sites nationwide for improvements in HAI, Age Friendly Care, Health Equity, and other key Quality Areas• Collaborating with peers to build a community of top performing hospitals/health systems across the nation to investigate how the landscape of Quality/PI has changed through the pandemic and disseminate best practices to the field (Quality Collective)• Serving as an internal Subject Matter Expert on Quality and Process Improvement to implement PI tools and science for greater programming impact and problem solving through process issues• Providing 1:1 coaching to 100+ healthcare teams on outcomes and process measure improvements in various key Quality And Performance Improvement Topic Areas.Measurable PDSA Impact & Process Improvements:• Reduced RFP turnaround time by 55 days and SOW process by 33 days through systematic process mapping and development of Standards of Procedures (SOPs)• Improved participant engagement from 60% to 95% by redesigning virtual programming format based on data-driven insights• Eliminated General Ledger reconciliation errors to 0% and reduced outstanding item lag time from 8+ weeks to under 4 weeksAge Friendly Health Systems & Improving Older Adult Care• Developed Age-Friendly Health Systems programming supporting 500+ sites (inpatient, ambulatory, nursing home, long-term care) in achieving IHI Level 1 and 2 recognition with PI coachingHospital Community Collaborative• Provided technical assistance to 8 healthcare sites in NJ for community-based interventions addressing health disparities; interventions included: care navigators, referral network systems, improving access to patient portals, community outreach for education and collecting voice of the customerPublic Speaking & Knowledge Dissemination:• Delivered presentations at 10+ national conferences including AHA, NAHQ, APHA, and IHI Forum
Education
Loyola University Chicago
Bachelor of Science (B.S.), Health/Health Care Administration/Management
2010 — 2015
Loyola University Chicago
Bachelor of Arts (B.A.), Philosophy
2010 — 2015
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