Mandy M.
Business Analyst & Fractional COO @Mfdc
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WORK HISTORY
Business Analyst & Fractional COO @Mfdc
Conducting in-depth research to identify customer pain points, translating insights into strategies that enhanced client engagement and retention by 15%. • Utilizing mixed research methods (quantitative and qualitative) to inform key operational decisions, driving 10% revenue growth for key clients.• Developing data-driven personas and lifecycle maps to improve customer journey strategies, aligning marketing and product development efforts.• Designing and executing scalable solutions to optimize workflows, improving task efficiency by 25%.• Providing strategic leadership and operational oversight to multiple small and medium-sized businesses as a Fractional COO.• Implementing operational efficiency initiatives, streamlining processes, and reducing costs while maximizing profitability.• Developing and executing business strategies in alignment with organizational goals and market trends.• Collaborating with executive teams to define and implement key performance indicators (KPIs) to measure business success.• Leading cross-functional teams in project planning, execution, and performance monitoring to ensure timely and successful project delivery. • Utilizing SQL and Python for data analysis tasks, extracting valuable insights to inform business decisions.• Proficient in Microsoft Power BI, creating visualizations and reports to communicate findings effectively.
EDUCATION
Loyola University Chicago
International Business
SKILLS
ABOUT MANDY M.
I’m an innovative professional with over 15 years of experience helping businesses and teams thrive. From user-centric research to strategic leadership, I’ve built a career around optimizing operations, fostering collaboration, and delivering impactful customer experiences. Fluent in English, French, and Spanish, I bring a global perspective and a passion for mentoring diverse teams while driving customer-first decision-making.As a Business Management Consultant, I’ve helped small and medium-sized businesses achieve their goals and grow their revenue. My expertise spans marketing communications, social media marketing, and efficiency strategies rooted in LEAN principles. Highlights of my work include designing a marketing communications curriculum for a university satellite in France, teaching advanced business management strategies to executives in Chile, and developing operational methods for local coffee shops and restaurants to maximize profit margins.In addition, I hold a Google Project Management Certificate, which equips me to manage complex and diverse projects effectively. Whether leading new product rollouts, conducting qualitative and quantitative research to uncover actionable insights, or collaborating with cross-functional teams to shape data-driven strategies, I’m dedicated to delivering results that drive growth and satisfaction.I’m passionate about helping businesses and individuals navigate competitive and dynamic environments, and I thrive on the opportunity to collaborate with talented professionals to create meaningful impact. Let’s connect and explore how we can achieve success together!
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