Mandy Thacker
Helping People & Projects Thrive | Director of Operations | Life Coach | Psychology + Marketing Background
- Role
- Director of Operations at Referco
- Location
- Pueblo, CO, US
- LinkedIn followers
- 500 followers
About Mandy Thacker
I’m a passionate leader who thrives at the intersection of strategy, operations, and…
Experience
Director of Operations
May 2025 — Present
As Director of Operations at REFERCO, I lead the planning and execution of high-impact initiatives that help real estate professionals grow their business through the power of referrals. I oversee strategic operations, project timelines, and team coordination for programs like Keller Williams Fast Track, Referral Mastery, Event Mastery, and Time Mastery. Since rejoining the company, I’ve implemented systems that streamline workflows, improve communication, and enhance execution across departments. I lead cross-functional teams, manage vendor relationships, and drive operational efficiency through process optimization and accountability structures.Key accomplishments include reducing event prep time by 30% through project tracking improvements, developing onboarding processes to support team growth, and elevating the client experience through more refined event logistics and execution strategies.Featured projects:• Keller Williams Fast Track Referral Mastery Program – Led operational rollout of this national training initiative, supporting agents in building businesses through referrals.• Event Mastery Series – Managed logistics, staffing, and process improvements for REFERCO’s core coaching events.• Internal Ops Overhaul – Introduced new systems to increase team collaboration, project visibility, and documentation consistency.
Education
Grand Canyon University
Master's degree, Mental Health Counseling/Counselor
IAP Career College
Life Coach
2024
American Public University System
Bachelor of Arts - BA, Psychology
2021 — 2023
Rockwell
Broker's License, Real Estate
2013 — 2013
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