Mandy Roman
- Role
- Map Communications
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Mandy Roman
Highly Personable- Professional- Experienced- Results Oriented- Leader 20+ years…
Experience
Present
Education
University of Phoenix Online
Business Administration, Management and Operations
2001 — 2005
Skills
- Bpo
- Customer Relationship Management (Crm)
- Management
- Team Building
- Medicare
- Sales
- Operations Management
- Call Centers
- Project Management
- Customer Satisfaction
- Call Center Development
- Exceptional People Skills
- Internal Communications
- Organizational Leadership
- Resource Management
- Performance Management
- Crm
- Outsourcing Management
- Customer Service
- Business Process Improvement
- Team Management
- Hipaa
- Customer Experience
- Hmo
- Provider Relations
- Process Improvement
- Workforce Planning
- Leadership
- Team Leadership
- Vendor Management
- Communication Skills
- Health Insurance
- Credit Cards
- Net Promoter Score
- Customer Experience Management
- Coaching
- Contact Centers
- Workforce Management
- Cross-Functional Team Leadership
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