Mandy Riffel
Director-Level Leader | Customer Success, Product & Systems Strategy | Designing Scalable, People-Centered Solutions
- Role
- Director of Customer Success and Product Strategy at Freezerworks Dataworks Development, Inc
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Mandy Riffel
Director-level leader with deep experience in scientific operations and client relationship management across life sciences and healthcare technology. My work centers on helping laboratories, biobanks, and biotech organizations scale complex, regulated workflows while maintaining data integrity, operational excellence, and strong stakeholder alignment.With a B.S. in Microbiology and an MBA, I bring a rare blend of laboratory domain expertise and commercial leadership. My background spans biorepository operations, CAP- and ISBER-aligned environments, and leadership roles in scientific software organizations, where I partner with clients to translate scientific and operational needs into scalable, sustainable solutions.I’ve led cross-functional teams, supported strategic accounts, and collaborated closely with product, customer success, and operations groups to improve adoption, reduce risk, and drive long-term client value. I’m known for asking the questions others overlook, surfacing issues early, and guiding teams through change with clarity and trust.My interests and experience sit at the intersection of scientific operations, client relationships, and life sciences platform - where thoughtful execution, strong partnerships, and domain fluency directly impact outcomes.
Experience
Director of Customer Success and Product Strategy
Freezerworks Dataworks Development, Inc
Jan 2026 — Present · Mountlake Terrace, WA, US
Guide product direction and customer outcomes for Freezerworks, translating customer and market insight into a clear product roadmap, high-impact releases, and long-term retention. Operating at the intersection of product, customer success, and professional services, I partner cross-functionally to drive adoption, manage renewals, and ensure the platform aligns with real-world lab workflows and industry standards. Focus on building scalable, customer-led product strategy that delivers measurable value today and positions the business for sustainable growth.
Education
Kansas State University
Bachelor of Science; Graduate, Microbiology
2003 — 2007
University of Colorado Colorado Springs
Master of Business Administration - MBA, Innovative Management
2017 — 2021
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