Mandy Martin

About Mandy Martin

I am an operations and account management leader who believes that strong systems create space for strong people.Throughout my career in premium building materials, I have focused on turning complexity into clarity—building scalable processes, aligning cross-functional teams, and strengthening distributor partnerships to deliver consistent, high-quality outcomes. My work sits at the intersection of operations, customer experience, and leadership, where disciplined execution and clear communication matter most.I am deeply invested in leadership growth—both my own and that of the teams I support. I value active listening, thoughtful decision-making, and collaboration as essential tools for driving results. Whether developing SOPs, improving scheduling and inventory workflows, or mentoring others through change, I approach leadership with intention and accountability.What drives me most is progress: better systems, better conversations, and better outcomes for the business and the people behind it. I believe leadership is not a title—it is how you show up, how you communicate, and what you build that lasts.Always open to conversations around operations strategy, leadership development, and building high-trust partnerships.

Experience

1. Sr Account Operations Manager

   Brava Roof Tile

   Jul 2025 — Present · Washington, IA, US

   Sr. Account Operations Manager is a critical operations support role within the Customer Experience team. This position ensures Account Managers can focus on relationship-building and sales strategy by owning the behind-the-scenes workflows that keep orders, scheduling, and communications running smoothly.

Education

• University of Phoenix

  Bachelor of Science (B.S.), Psychology

  2012