Mandy Makein

Studio Manager @Orangetheory Fitness

Guilford, CT, US

Hand-selected to provide strategic and tactical leadership for an underperforming million-dollar fitness franchise. Effectively manages by implementing profit-driven and process-oriented policies and procedures, strengthening compliance and improving daily operations. Leads a team of 12-15 coaching and sales staff by focusing on increasing profit, quality customer satisfaction and employee moral to all-time highs, while decreasing financial losses. Key Achievements:• Exceeds revenue targets by implementing actionable procedures that have increased gross profit by more than 12% while decreasing losses by more than 75% in less than 6 months.• Prepares, analyzes and interprets the data from the Core Business Report, KPIs, and other external and internal audits by implementing plans of action in order to increase company profits and reduce losses.• Interviews, hires, trains, and reviews all staff in driving brand and studio awareness, cultivating and maintaining client relationships, effective prospecting and lead development strategies, and delivering hands-on instruction in alignment with company objectives.• Identifies inefficiencies and conceptualizes, designs and actualizes customized processes based on those findings, focusing on streamlined operations, effective workflows, and achievement of personal and studio goals.

Central Connecticut State University

Bachelor of Science, Business/MIS