Mandy Lacey
OT passionate about Data and Customer Success I Healthtech I AI Enthusiast
- Role
- Clinical Success Manager at SafelyYou
- Location
- Westerly, RI, US
- LinkedIn followers
- 500 followers
About Mandy Lacey
Currently pursuing a Master of Science in Data Science at Central Connecticut State University (Expected 12/2026), I bring 16+ years of healthcare experience and a passion for improving patient outcomes through exceptional customer success, relationship management, and data-informed decision-making. What I Do: Empower patients, providers, and teams to succeed with innovative healthcare and medtech solutions. I build trust through clear communication, proactive engagement, and data-driven insight—helping customers realize measurable value and long-term satisfaction. Professional Strengths:16+ years of clinical and operational experience across hospitals, rehabilitation, and telehealthProven success driving adoption, engagement, and retention in complex healthcare environmentsSkilled in CRM systems, training & onboarding, and cross-functional collaborationData analytics, visualization, and outcomes reporting (Python, R, Excel, BI tools) Career Focus:Seeking Customer Success or Implementation roles within healthcare technology or digital health organizations where I can combine my clinical background, customer advocacy, and analytical mindset to enhance user experience and support company growth. What Sets Me Apart:A rare blend of clinician empathy, data fluency, and operational strategy—able to translate complex information into meaningful action for both patients and internal stakeholders.
Experience
Clinical Success Manager
Jan 2026 — Present
Education
Central Connecticut State University
Master of Science - MS, Data Science
San José State University
Master of Science, Occupational Therapy
2007 — 2009
Thomas Jefferson University
Advanced Practice Certification in Hand and Upper Limb Rehabilitation, Rehabilitation Science
2019 — 2020
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