Mandy Danker-Francois

About Mandy Danker-Francois

15+ years of healthcare and benefits technology expertise spanning enrollment, EDI, broker operations, and partner integrations. Deep understanding of enrollment technology and downstream impacts and care passionately about reducing manual work and quality issues-Proven leader in building and scaling teams, from frontline product and operations to Centers of Excellence, with a focus on performance, collaboration, and growth-Skilled at optimizing complex processes to improve data accuracy, speed, and compliance across large-scale partner networks-Expert at cross-functional collaboration, aligning technical teams, business leaders, and external partners toward shared goals. Created multiple Centers of Excellence to bring the enterprise together on quality, timeliness and innovation ideas. Driven to execution and goal oriented-Recognized for transforming operational challenges into streamlined, scalable solutions that drive customer satisfaction and business results.

Experience

1. Director, Connections Product Management & Center of Excellence

   Ease

   Mar 2023 — Present · Omaha, NE, US

   Streamlined and automated main revenue stream to scale from 300 to Carrier group connections in 3 years, including: Over connected employer groups Over connected Insurance Lines of CoverageOver $50M of connected insurance premium1.8M connected employee lives More than $10M ARR23 day average connection timeBest-in-industry quality, process and revenue-Lead strategic vision and execution for Connections Management and Center of Excellence, ensuring operational excellence across teams utilizing Connections. Ease SME on all enrollment management, including Connections-Drive process improvements and best practices to enhance partner integrations and data exchange-Collaborate cross-functionally with Engineering, Business Units and Carrier Partners to align connection strategies with company growth goals-Continuously drive process improvements, most notably removing Carrier enrollment rules - like retro rules and new business - to ensure Ease\'s customers have best-in-class experience.

Education

• University of Nebraska at Omaha

  Bachelor of Science (B.S.)

  2003 — 2005

• Iowa Western Community College

  Associate of Arts (A.A.)

  2001 — 2003

Skills

• Employee Benefits
• Health Insurance
• Analysis
• Call Centers
• Process Improvement
• Claim
• Customer Service
• Business Analysis
• Team Building
• Leadership
• Insurance